Medical Alarm Owners

Table of Contents

1. How do I get connected to the Alarm New Zealand monitoring service ?

2. Where can I buy a Medical Alarm system or GPS Alarm phone?

3. Where can I find an installer and/or a service technician?

4. What is a GPS Medical Alarm phone and how is that better ?

5. Who should I contact to change my setup details?

6. What happens when I am away on holiday?

7. When is the best time to get my Medical Alarm checked?

8. What is the difference between an analogue Medical Alarm and a Broadband IP Medical Alarm system?

9. q Why do I need a POWERBRICK feature inside my Broadband IP Medical Alarm system?

How do I get connected to the Alarm New Zealand monitoring service ?

Email our Helpdesk or call connection coordinator on 09-3030303 or if you are a new customer register here .

Where can I buy a GPS Medical Alarm system?

First contact our Sales Department on 09-3030303, contact your local electrician or visit your local electrical wholesaler and purchase a unit and call Alarm service network installer in your area.

Where can I find an installer and/or a service technician?

ALARM NEW ZEALAND works with almost every Alarm installation company in NZ and can quickly find you an experienced Alarm service network installer in your local area, contact our Sales Department on 09-3030303 for more details.

What is a GPS Medical Alarm phone and how is that better ?

ALARM NEW ZEALAND medical GPS Alarm phone works everywhere the Mobile telephone network is operating unlike normal medical alarms that only work at home our monitoring system can find you where ever you are and can direct a medical response team to your location, contact our Sales Department on 09-3030303 for more details.

Who should I contact to change my setup details?

Contact your Alarm service agent first, who may need to access your Alarm Panel via computer. Alternatively you can email our Helpdesk or call on 09-3030303 If you are a new customer Alarm New Zealand may make such changes free of charge.

What happens when I am away on holiday?

GPS Medical Alarm phones work throughout New Zealand ( where mobile network coverage exists) however, we suggest that you either choose a neighbour, friend, colleague or a family member to remain a main contact support while you are away, or notify our helpdesk that you need to make alternative arrangements if required.

When is the best time to get my Medical Alarm checked?

Anytime you are concerned that your Medical Alarm system may not be working correctly please call our helpdesk to arrange a test with you. Testing should be done in conjunction with the monitoring station at least every 12 months. For your information in the interim if the backup battery was failing then our monitoring system should pick that up immediately as it’s an internal function of most medical alarm systems to test this daily.

What is the difference between a PSTN Medical Alarm and a Broadband IP Medical Alarm monitoring system?

An analogue alarm relies on the PSTN or POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer.

When a PSTN is used to connect your Medical Alarm system, WAN transactions are slower and less reliable. A broadband Alarm monitoring connection is preferred, normally the Network Access Device (NAD) has the POWERBRICK (Power Server Unit) feature included and therefore is able to provide battery power to the premises network access equipment, such as routers and modems, during power outages. Because POWERBRICK battery condition is normally monitored via the Broadband circuit, the connection as a result is generally more reliable. When using a Life Safety Alarm with Broadband it is essential to have a POWERBRICK device of some description installed.

Why do I need a POWERBRICK inside my Broadband IP Medical Alarm Monitoring System ?

An analogue alarm relies on the POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer. A broadband alarm uses IP protocols to communicate to the CMS and when it does this without the need of a backup POTs line. The POWERBRICK (Power Server Unit) can provide battery power to the premises network access equipment, such as routers and modems, during power outages when using either an analogue or IP Alarm monitoring system.