Not sure what to do in a situation then we have some answers to common questions right here. Alarm Monitoring is an essential tool for managing your Alarm System and often issues seem to be more complicated then they need to be. Please select the FAQ that best fits your situation and review our answer. If this information is not sufficient please call us for further support.

Call us now on 09-3030303 or Email helpdesk@alarmnz.com

Fire Alarm Owners

Table of Contents

1. How do I get connected to the Alarm New Zealand Fire Alarm Monitoring Service ?

2. Where can I buy a Fire Alarm system?

3. Where can I find an installer and/or a Fire Alarm service technician?

4. How does FIRE-LINK work?

5. Who should I contact to change my details?

6. What happens when I am away on holiday?

7. When is the best time to get my Fire alarm checked?

8. What is the difference between a Dial-up Analogue Alarm and a Broadband IP Alarm system?

9. What are the benefits of a FIRE-LINK Broadband Connection to Alarm New Zealand ?

How do I get connected to the Alarm New Zealand Fire Alarm monitoring service ?

Email our Helpdesk or call the Fire connection coordinator on 09-3030303 or if you are a new customer register here online.

Where can I buy a Fire Alarm system?

First contact our Sales Department on 09-3030303, contact your local electrician or visit your local electrical wholesaler and purchase a unit and call Fire Alarm service network installer in your area.

Where can I find an installer and/or a Fire Alarm service technician?

ALARM NEW ZEALAND works with almost every Fire Alarm installation company in NZ and can quickly find you an experienced Fire Alarm service network installer in your local area, contact our Sales Department on 09-3030303 for more details.

How Does the Fire-Link service Work?

FIRE-LINK is an automatic fire-alarm monitoring service that provides notification to the New Zealand Fire Service ( Auto Fire Truck Roll) and/or the customer's designated call-out representatives of all critical fire activations instantly as they occur. View our How Fire-Link works web page or phone 09-3030303 for more details.


Who should I contact to change my Fire Alarm?

Contact your service agent first, they may need to access your Alarm Panel via computer or attend your site. Alternatively you can email our Helpdesk or call on 09-3030303. If you are a new customer, Alarm New Zealand may make such changes free of charge.


What happens when I am away on holiday?

If you are the principle call out person for your Fire Alarm, you should inform our Helpdesk that you need to make alternative arrangements. We would suggest that you ask a neighbour, friend, colleague or a family member to hold keys for the building while you are away.

When is the best time to get my Fire alarm checked?

Anytime you are concerned that your Fire Alarm system may not be working correctly, please call our Helpdesk to arrange a test with you. Testing should be done in conjunction with the monitoring station at least every month. For your information, in the interim, if the backup battery was failing then our monitoring system will pick that up immediately as it's an internal function of Fire alarm system to test this constantly.


What is the difference between a Dial-up analogue Alarm and a Broadband IP Alarm system?

An analogue alarm relies on the PSTN or POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer.

When a PSTN is used to connect your Alarm system, WAN transactions are slower and less reliable. A broadband Alarm monitoring connection is preferred, normally the Network Access Device (NAD) has the POWERBRICK (Power Server Unit) feature included and therefore can provide battery power to the premises network access equipment, such as routers and modems, during power outages. Because POWERBRICK battery condition is normally monitored via the Broadband circuit, the connection as a result is generally more reliable. When using a Life Safety Alarm with Broadband it is essential to have a POWERBRICK device of some description installed.

What are the benefits of a FIRE-LINK Broadband Connection to Alarm New Zealand?

A Fire-Link broadband connection is the very latest method of monitoring Alarms on customer’s premises and offers many additional features and capabilities our competitors cannot or will not offer. These include FTP image service, VPN secure channel, VoIP Emergency Telephone services and the ability to monitor multiple devices including Security, Video, Medical, Building Automation and HVAC services. Future Proof your building monitoring needs now with the technology solution that is destined to be the benchmark for decades to come.

How do I get connected to the Alarm New Zealand Fire Alarm monitoring service ?

Email our Helpdesk or call the Fire connection coordinator on 09-3030303 or if you are a new customer register here online.

Where can I buy a Fire Alarm system?

First contact our Sales Department on 09-3030303, contact your local electrician or visit your local electrical wholesaler and purchase a unit and call Fire Alarm service network installer in your area.


Where can I find an installer and/or a Fire Alarm service technician?

ALARM NEW ZEALAND works with almost every Fire Alarm installation company in NZ and can quickly find you an experienced Fire Alarm service network installer in your local area, contact our Sales Department on 09-3030303 for more details.

How Does the Fire-Link service Work?

FIRE-LINK is an automatic fire-alarm monitoring service that provides notification to the New Zealand Fire Service and/or the customer's designated call-out representatives of all critical fire activations instantly as they occur. View our How Fire-Link works web page or phone 09-3030303 for more details.

Who should I contact to change my Fire Alarm?

Contact your service agent first, they may need to access your Alarm Panel via computer or attend your site. Alternatively you can email our Helpdesk or call on 09-3030303 If you are a new customer Alarm New Zealand may make such changes free of charge.

What happens when I am away on holiday?

If you are the principle call out person for your Fire Alarm, you should inform our helpdesk that you need to make alternative arrangements. We would suggest that you ask either choose a neighbour, friend, colleague or a family member to hold keys for the building while you are away.

When is the best time to get my Fire alarm checked?

Anytime you are concerned that your Fire Alarm system may not be working correctly please call our helpdesk to arrange a test with you. Testing should be done in conjunction with the monitoring station at least every month. For your information in the interim if the backup battery was failing then our monitoring system will pick that up immediately as its a internal function of Fire alarm system to test this constantly.

What is the difference between a Dial-up analogue Alarm and a Broadband IP Alarm system?

An analogue alarm relies on the POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer. A broadband alarm uses IP protocols to communicate to the CMS and when it does this without the need of a backup POTs line its called a "native" broadband IP Alarm system.

What are the benefits of a FIRE-LINK Broadband Connection to Alarm New Zealand?

A Fire-Link broadband connection is the very latest method of monitoring Alarms on a customers premises and offers many additional features and capabilities our competitors cannot or will not offer. These include FTP image service, VPN secure channel, VoIP Emergency Telephone services and an ability to monitor multiple devices including Security, Video, Medical, Building Automation and HVAC services. Future Proof your building monitoring needs now with the technology solution that is destined to be the benchmark for decades to come.