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Table of Contents
- How do I get connected to the
Alarm New Zealand Fire alarm monitoring service ?
- Where can I buy a Fire Alarm
system?
- Where can I find an installer
and/or a Fire Alarm service technician?
- How does FIRE-LINK work?
- Who should I contact to change
my details?
- What happens when I am away
on holiday?
- When is the best time to get
my Fire alarm checked?
- What is the difference
between a Dial-up Analogue Alarm and a Broadband IP Alarm system?
- What are the benefits of a
FIRE-LINK Broadband Connection to Alarm New Zealand ?
How do I get connected to the Alarm
New Zealand Fire Alarm monitoring service ?
Email our
Helpdesk
or call the Fire connection co-ordinator on
09-3030303 or if you are a new customer
register here on line.
Where can I buy a Fire Alarm system?
Where can I find an installer and/or
a Fire Alarm service technician?
ALARM NEW ZEALAND works with almost every Fire Alarm
installation company in NZ and can quickly find you a experienced
Fire Alarm service network installer in your local area, contact our
Sales Department
on 09-3030303 for more details.
How Does the
Fire-Link service Work?
FIRE-LINK
is an automatic
fire-alarm monitoring service that provides notification to the New Zealand
Fire Service and/or the customer's designated call-out representatives of
all critical fire activations instantly as they occur. View our
How Fire-Link works
web page
or phone 09-3030303 for more details.
Contact your service agent first, they may need
to access your Alarm Panel via computer or attend your site. Alternatively you can email our
Helpdesk
or call on
(09)3030303 If you are a new customer Alarm New Zealand may make such
changes free of charge.
If you are the principle call out person for
your Fire Alarm, you should inform our
helpdesk that you need to make alternative arrangements. We would
suggest that you ask either choose a neighbour, friend, colleague or a
family member to hold keys for the building while you are away.
Anytime you are concerned that your Fire Alarm
system may not be working correctly please call our helpdesk to arrange a
test with you. Testing should be done in conjunction with the monitoring
station at least every month. For your information in the interim if the
backup battery was failing then our monitoring system will pick that up
immediately as its a internal function of Fire alarm system to test this
constantly.
A Fire-Link broadband connection is the very latest
method of monitoring Alarms on a customers premises and offers many additional
features and capabilities our competitors cannot or will not offer. These
include FTP image service, VPN secure channel, VoIP Emergency Telephone services
and a ability to monitor multiple devices including Security, Video, Medical,
Building Automation and HVAC services. Future Proof your building
monitoring needs now with the technology solution that is destined to be the
benchmark for decades to come.
An analogue alarm relies on the POTS ( Plain Old
Telephone System ) to send signals to a central alarm monitoring station
(CMS) using DTMF tones within the voice channel as a transport layer. A
broadband alarm uses IP protocols to communicate to the CMS and when it does
this without the need of a backup POTs line its called a "native"
broadband
IP Alarm
system.
For further information
regarding the types of helpdesk services available from our company contact our
Sales Department
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