1. Using the “111 service, confirm the Fire brigade” has already been automatically dispatched to PFA number  <………> to the listed physical address of this Private Fire Alarm.

2. Confirm the designated Fire alarm service company call out representative has received a page, TxT, or email, message regarding this event as they must attend to reset the Private Fire Alarm back to NORMAL mode and status.

3. We do not resolve this event until the Private Fire Alarm returns to NORMAL and the ALARMNZ Helpdesk operator has confirmed with the Fire alarm service company call-out representative that everything is back to NORMAL.

1. Using the “111 service, confirm the Fire brigade” has already been automatically dispatched to PFA number  <………> to the physical address of this Private Fire Alarm.

2. Confirm the designated Fire alarm service company call out representative has received a page, TxT, or email, message regarding this event as they must attend to reset the Private Fire Alarm back to NORMAL mode and status.

3. We do not resolve this event until the Private Fire Alarm returns to NORMAL and the Helpdesk operator has confirmed with the Fire alarm service company call-out representative that everything is back to NORMAL.

4. If informed by the Fire Alarm service company representative that they cannot clear the DEFECT status and wants to leave the Private Fire Alarm in a DEFECT condition, make a log entry describing their reason and set a reminder for the expected date/time of repair, before resolving this event.

NOTE: Every Fire signal will have a defect signal come through at some stage, this is caused by the brigade silencing the sirens through the silence siren key switch which places the panel into defect. This Key switch has to be returned to NORMAL and the panel reset for the Private Fire Alarm SGD  to send a “NORMAL” condition

1. After two hours confirm the designated Fire alarm service company call out representative has received a page, TxT, or email, message regarding this event as they must attend to reset the Private Fire Alarm back to NORMAL mode and status.

2. We do not resolve this event until the Private Fire Alarm returns to NORMAL and the  Helpdesk operator has confirmed with the Fire alarm service company call-out representative that everything is back to NORMAL.

3. If informed by the Fire Alarm service company representative that they cannot clear the DEFECT status and wants to leave the Private Fire Alarm in a DEFECT condition, make a log entry describing their reason and set a reminder for the expected date/time of repair, before resolving this event.

NOTE: Depending on the arrangements with the Fire Alarm service agent some of these messages have been already delayed or filtered for 30-60 minutes

1. Immediately confirm the designated Fire alarm service company call out representative has received a page, TxT, or email, message regarding this event as they must attend to reset the Private Fire Alarm back to NORMAL mode and status

2. We do not resolve this event until the Private Fire Alarm returns to NORMAL and the Helpdesk operator has confirmed with the Fire alarm service company call-out representative that everything is back to NORMAL.

3. If informed by the Fire Alarm service company representative that they cannot clear the DEFECT status and wants to leave the Private Fire Alarm in a DEFECT condition, make a log entry describing their reason and set a reminder for the expected date/time of repair, before resolving this event.

NOTE: Depending on the arrangements with the Fire Alarm service agent some of these messages have been already delayed or filtered for 30-60 minutes

1. Take no action as the Fire Alarm service Agent received this page, TxT, or email message through the Alarm messenger and is aware they have completed a successful TEST

1. Immediately confirm the Fire Alarm Service Agent received this page, TxT, or email through the Alarm messenger that a Fire Alarm test has Failed

1. Take no immediate action however call the Fire alarm Service Agent  if the Private Fire Alarm is not back to NORMAL within 4 hrs.

NOTE: The Fire Alarm Service Agent received this page, TxT, or email automatically through the Alarm messenger that Private Fire Alarm Mode is in ISOLATE.

1.    Check for recent reminder note or log covering this situation if nothing  exists callout the Fire alarm service company representative informing them that the PFA-SGD to the Network access device (NAD) has failed.

2.    We do not resolve this event until the PFS-SGD restores.

NOTE :This indicates that the connection between the Private Fire Alarm (PFA/DBA) signal generating device (SGD) and the network access device (NAD) has failed and therefore Fire Alarm monitoring from this Fire System is not functioning. The Fire Alarm Service Agent would have received an automatic page, TxT, or email through the Alarm messenger that Private Fire Alarm connection to the Network access device has failed.

1.    Check for recent reminder note or log covering this situation if nothing  exists callout the Fire alarm service company representative informing them that the PFA-SGD has restored.

NOTE: This indicates the connection between Private Fire Alarm (PFA/DBA) signal generating device (SGD) and the network access device (NAD) has come back on line.

1. Check for recent reminder note or log covering this situation, if nothing  exists, call the Fire alarm service company representative who should be dealing with this, make a log entry describing the response and set a reminder for the expected date/time of repair, then resolve this event.

1.    Check for recent reminder note or log covering this situation, if nothing exists dispatch the NAD service company callout representative informing them that the NAD is offline.

2.    Not resolve this event until the NAD communication restores.

NOTE: This indicates that the connection between the network access device (NAD) and the ALARMNZ concentrator has failed.

1.    If the NAD service company callout representative is working on this failure, inform them that the NAD is now online and resolve the event.

NOTE: This indicates that the connection between the network access device (NAD) and the ALARMNZ concentrator has restored

1.    If there is a local power outage set a reminder for 8 hours and resolve event, if this condition has not restored by that first 8 hour period of time, then the operator will dispatch the Fire alarm service company representative to investigate as close as possible to business hours

2.    If no evidence of a local power outage set a reminder for 6 hours and resolve event, if this condition has not restored by that first 6 hour period of time, then dispatch the Fire alarm service company representative to investigate as close as possible to business hours

NOTE: This indicates that the mains power supply to the network access device (NAD) has failed, probably a local power outage or blown fuse at the switchboard. The NAD has a 24 hour backup battery supply, however power should not be allowed to be disconnected for longer than 8 hours.

1.    Stand down the Fire alarm service company representative dispatched to investigate.

NOTE: This indicates that the mains power supply to the network access device (NAD) has restored

1.    If the Fire alarm service company representative was dispatched to investigate a previous power outage notify them that the NAD and PFA-SGD is about to fail due to the battery condition.

2.    If the mains power is has been not previously off line for hours then notify the NAD service company callout representative that the battery cell needs to be replaced. During working hours call Agent to attend immediately to fix the fault.

3.    Not resolve this event until the NAD battery restores.

NOTE: This indicates that the backup battery to the network access device (NAD) is not charged correctly or is flat due to a lengthy mains power outage.

1.    Notify the NAD service company callout representative that the battery cell has restored and resolve this event.

NOTE: This indicates that the backup battery to the network access device (NAD) is now holding a charge correctly provided the mains power is connected.

1.    If the Fire alarm service company representative was dispatched to investigate a fault then set a reminder for 1 hour to check tamper restore.

2.    If this entry to the NAD was not authorized by ALARMNZ  then dispatch the NAD service company callout representative to inspect the device. Do not resolve this event until the NAD tamper restores.

NOTE: This indicates that the cabinet to the network access device (NAD) has been opened.

1.    Notify the NAD service company callout representative that the NAD tamper has restored and only resolve this event after the inspection if required has been completed.

NOTE: This indicates that the cabinet to the network access device (NAD) is now secure

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